Introducing Enterprise Support
Designed for enterprises that have complex environments or high-user populations with over 2,500 license seats of a single or combination of Citrix software products, Citrix Enterprise Support covers multiple products and unlimited licenses at a fixed cost. With ten support centers across the globe and support provided in nine languages, customers get 24x7x365 worldwide support with unlimited incidents and expedited level two technical expertise.
Supported Products*
*Excludes free product editions |
Detailed Features
| Feature | Description |
| Technical support coverage hours | Worldwide 24x7x365 |
| Regional availability | Americas, APAC, EMEA and Japan |
| Number of support incidents | Unlimited |
| Support type | Reactive, direct access to level two experts |
| Remote support | Using Citrix GoToMeeting, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools |
| Languages supported | Nine supported languages across our global support centers during local business hours including English, Spanish, Portuguese, French, German, Cantonese, Mandarin, Korean and Japanese |
| Number of admin contacts per support agreement |
Unlimited |
| Agreement term |
|
| TechEdge technical support training | Citrix TechEdge is a one-day training event on the latest troubleshooting techniques, methodologies, and diagnostic tools from Citrix technical support escalation engineers. TechEdge is held during Citrix Synergy |
| Required at time of product purchase | No |
Recommended additional services
Technical Relationship Manager
Get a designated, highly trained single point of contact who is intimately familiar with your Citrix infrastructure and can help troubleshoot and resolve complex issues quickly.
Subscription Advantage
Get access to the latest product version updates during your membership term, including major changes to the product architecture and updates to the feature set of a product.
