Support & Maintenance Programs

Citrix Maintenance Programs provide you with the services and support you need to keep your software and hardware environment running optimally. We’re available 24x7 and you can be confident to get the support your organization needs.

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Software Support

Available for: XenApp, XenDesktop, XenServer, NetScaler VPX, Branch Repeater VPX, NetScaler Gateway VPX and Universal Licenses, EdgeSight, Provisioning Server, Application Streaming for Desktops, XenClient, VDI-in-a-Box, CloudPlatform, CloudPortal Business Manager, AppDNA and XenMobile

Citrix Software Support provides technical support from the experts and connects you to the latest troubleshooting tools, techniques and resources you need to protect your Citrix investment.

You benefit from:

  • 24x7x365 telephone and web support
  • Access to technical experts
  • Citrix TechEdge annual training event
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Appliance Maintenance

Available for: NetScaler, Branch Repeater and NetScaler Gateway

Citrix Appliance Maintenance provides technical support from the experts, firmware and software upgrades, Return Material Authorizations (RMA) and Warranty information.

You benefit from:

  • 24x7x365 telephone and web support
  • Access to technical experts
  • Software updates at no additional cost
  • Fast RMA replacement
  • Citrix TechEdge annual training event
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Subscription Advantage

Available for: XenApp, XenDesktop, XenServer, NetScaler VPX, Branch Repeater VPX, NetScaler Gateway VPX and Universal Licenses, EdgeSight, Provisioning Server and Application Streaming for Desktops.

Citrix Subscription Advantage provides a convenient way to budget for your product version upgrades annually without having to anticipate variable costs throughout the year.

You benefit from:

  • Latest product version upgrades
  • Product feature set updates
  • 24x7 secure portal to manage your membership

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