Support Programs Matrix
Refer to this table for technical support program lifecycle dates
Citrix support agreements progress through three distinct lifecycle phases: End of Sale (EOS), End of Renewal (EOR) and End of Life (EOL). The matrix below provides information for legacy Citrix support agreements. For definitions of the various lifecycle dates, refer to Lifecycle Definitions.
For a description of current support offerings, view our Software Support Programs.
Americas
Legacy Support Agreements for: XenApp, XenDesktop and XenServer
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| Preferred Business Hours | 30-Jun-12 | TBA | TBA |
| Preferred Extended Hours | 30-Sep-12 | TBA | TBA |
| Preferred Extended Hours Global | 30-Sep-12 | TBA | TBA |
Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| XenApp Software Maintenance | 26-Feb-12 | TBA | TBA |
| Preferred Extended - XenServer | 30-Jun-12 | TBA | TBA |
| Preferred Extended - NetScaler VPX | 30-Jun-12 | TBA | TBA |
| Preferred Extended - Branch Repeater VPX | 30-Jun-12 | TBA | TBA |
Legacy Support Agreements for: Onsite Support Add-on
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| On-Site Support Days Add-on - Business Hours | 26-Feb-12 | TBA | TBA |
| On-Site Support Days Add-on - Extended Hours | 26-Feb-12 | TBA | TBA |
EMEA
Legacy Support Agreements for: XenApp, XenDesktop and XenServer
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| Preferred Business Hours | 30-Jun-12 | TBA | TBA |
| Preferred Extended Hours | 30-Sep-12 | TBA | TBA |
| Preferred Extended Hours Global | 30-Sep-12 | TBA | TBA |
Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| XenApp Software Maintenance | 22-Apr-12 | TBA | TBA |
| Preferred Extended - XenServer | 30-Jun-12 | TBA | TBA |
| Preferred Extended - NetScaler VPX | 30-Jun-12 | TBA | TBA |
| Preferred Extended - Branch Repeater VPX | 30-Jun-12 | TBA | TBA |
APAC
Legacy Support Agreements for: XenApp, XenDesktop and XenServer
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| Preferred Business Hours | 31-Dec-12 | TBA | TBA |
| Preferred Extended Hours | 31-Dec-12 | TBA | TBA |
| Preferred Extended Hours Global | 30-Sep-12 | TBA | TBA |
Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| XenApp Software Maintenance | 26-Feb-12 | TBA | TBA |
| Preferred Extended - XenServer | 30-Jun-12 | TBA | TBA |
| Preferred Extended - NetScaler VPX | 30-Jun-12 | TBA | TBA |
| Preferred Extended - Branch Repeater VPX | 30-Jun-12 | TBA | TBA |
Legacy Support Agreements for: Onsite Support Add-on
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| On-Site Support Days Add-on - Business Hours | 31-Dec-12 | TBA | TBA |
| On-Site Support Days Add-on - Extended Hours | 31-Dec-12 | TBA | TBA |
Japan
Legacy Support Agreements for: XenApp, XenDesktop and XenServer
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| Preferred Business Hours | 31-Dec-12 | TBA | TBA |
| Preferred Extended Hours | 31-Dec-12 | TBA | TBA |
| Preferred Extended Hours Global | 30-Sep-12 | TBA | TBA |
Legacy Single Product Support Agreements for: XenApp, XenServer, NetScaler VPX or Branch Repeater VPX
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| XenApp Software Maintenance | 31-May-12 | TBA | TBA |
| Preferred Extended - XenServer | 30-Jun-12 | TBA | TBA |
| Preferred Extended - NetScaler VPX | 30-Jun-12 | TBA | TBA |
| Preferred Extended - Branch Repeater VPX | 30-Jun-12 | TBA | TBA |
Legacy Support Agreements for: Onsite Support Add-on
| Support Agreement Type | End of Sale | End of Renewal | End of Life |
| On-Site Support Days Add-on - Business Hours | N/A | TBA | TBA |
| On-Site Support Days Add-on - Extended Hours | N/A | TBA | TBA |
Lifecycle Phases:
- End of Sale – The date after which a specified Citrix Technical Support offering(s) is no longer publicly available for purchase.
- End of Renewal – The date after which customers are no longer able to renew a specified Citrix Technical Support agreement(s). Customers with active agreements may renew until such time an end of renewal date is specified in matrix above. Once the agreement reaches end of renewal, it may not be renewed or re-activated.
- End of Life – The date after which all specified Citrix Technical Support renewal agreements expire. Once the agreement reaches end of life, it may not be renewed or re-activated.
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