Customer Service
How to Contact Customer Service
- Open a customer service case online
- In North America, toll free: +1 800-4-Citrix (1-800-424-8749)
- Worldwide phone numbers
- Citrix GoTo products support (GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar and GoToAssist)
Our Customer Service Centers are here to assist with non-technical issues including:
- Account maintenance
- Update your company account information
- Merge company records (duplications, acquisitions)
- Transfer company licenses
- Licensing
- Renewal
- General questions
Americas Customer Service Escalation
- Call 1-800-424-8749 x22323 and provide the service request number to be escalated
- A Customer Service Manager will immediately review and escalate your case
For further details, please review our escalation process.
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Citrix Receiver
Access all the applications your company hosts using Citrix Receiver, easily from your device.
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GoToMeeting
GoToMeeting is the most convenient way to attend online meetings - and now you can take it to go!
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GoToMyPC
GoToMyPC gives you the freedom to go anywhere you choose and connect right to your Mac or PC.
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GoToAssist
Go mobile with Citrix GoToAssist. An easy-to-use app for delivering remote technical support.
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ShareFile
Access your ShareFile account from your device to easily view and share your documents on the go.
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Podio
Podio gives you a powerful tool to get your work done smarter and boost your productivity.
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Get Citrix Receiver
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