Defining flexible work policies and processes

Whether introducing a formal flexwork program or simply allowing employees or contractors to work remotely on an ad hoc basis, companies should define organizational parameters in consultation with IT, human resources, real estate, sustainability, legal, and union leadership. Best practice considerations in defining a flexwork strategy include:

Define worker eligibility

While many job roles can be performed remotely or from anyplace in the work facility, some need to remain on site and some even in fixed locations. Similarly, flexwork isn't right for every worker; you should define criteria to identify those who are most capable of remaining productive and engaged in a remote scenario.

Set schedule parameters

Will you allow unlimited flexwork or set a minimum required time for people to spend in the office? You may want to set parameters for the number of people within a given group who can work remotely on the same day, or specify days of the week when everyone is required to be on site.

Support and train managers

Managers will need training on how to manage people by productivity and performance rather than by time and attendance, using the same set of criteria regardless of whether people work remotely or on site.

Establish remote workforce best practices

People who work remotely or work in flexible environments should maintain regular work hours to prevent burnout. To function effectively, they also need regular interaction with colleagues to share information and best practices, access training, form mentoring relationships and facilitate team building as well as quiet productive places to do their work.

Determine resources needed

Wherever employees and contractors work, a dedicated workspace, office supplies, high-speed broadband and a VoIP softphone need to be considered. The company or the individual can provide their computing device; additional peripherals such as printers and scanners may also be needed. Individuals should have secure access to applications and collaboration tools including easy online meetings and a file sharing service.

The value of flexwork to both organizations and people makes it a key workplace strategy for every type of enterprise. Citrix flexwork solutions and best practices provide a flexible yet controlled framework to implement the right workplace strategy for your organization.

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