Expand mobility and customer service while improving information security

Faced with increased regulatory pressures, rising demand for innovative customer service and complex global operations, financial services organizations must leverage solutions that allow them to stay ahead of the competition. To continue to meet these challenges, banks, securities firms and insurance companies must offer services faster to better serve their customer base, consolidate resources and deliver desktops and applications to employees anytime and anywhere, all while maintaining security and regulations.

Agent empowerment is a priority for insurance carriers. To achieve this goal, carriers must provide independent and captive agents with ubiquitous, secure access to the desktops, applications and data that they need to be productive and provide a high level of customer service. This is especially challenging for IT because agents use a vast array of devices and network connections, and typically work remotely or while in transit.

Get results with Citrix solutions

• Protect client data and meet compliance needs by granting flexible, multi-level access to authorized personnel and protecting corporate assets from data loss by establishing granular access security with strong authentication.
• Improve remote and branch office worker support by helping them take advantage of local opportunities, improve service to existing customers and giving them the ability to work from anywhere, on any device and over any connection.
• Deliver continuous service no matter what by allowing workers to access Windows desktops and applications, web applications and client data at all times, even during an outage.
• Provide ease-of-use to bankers and agents and reduce costs by simplifying the desktop and application experience for platforms, tellers, roaming service agents and self-service kiosks.

Citrix helps financial services organizations maintain competitive advantage by improving productivity and security, better supporting their remote workers and providing uninterrupted, on-demand computing from any location on any device.