Troubleshooting XenApp with the Citrix Diagnostic Toolkit

This session will provide expert insight into the most common issues encountered by Customers, Partners and Support engineers. It’s a feature packed agenda which gets to the point quickly and concentrates on the issues we encounter continuously with XenServer deployments.

What you will learn

During this session you will learn to address problems with XenServer deployments that involve the following:

• Space Utilization: Snapshot coalescing, reclaiming disk space, snapshot chain, etc
• Driver installation after applying a hotfix
• The VDI not available problem
• XenTools installation
• Miscellaneous issues that are also common

Sometimes setting up a NetScaler may seem impossible. What do you do when you hit a roadblock at an early stage?

In this session, Ronan will step through the most common issues you can experience at an early stage of your NetScaler deployment, and how to diagnose them using on-box tools.

What you will learn

• Troubleshooting basic setup issues
  
• Health Checks
  
• Introducing redundancy and removing single point of failure
  
• Logging – what happened historically

This session will provide an overview of migrating to XenApp 6.5, including a live demo of the XenApp Migration tool. Also we will discuss migration options, pre and post steps as well as the typical challenges and solutions our customers see.

In addition, we will host a 45min live Q&A session with a XenApp Product Manager to answer any questions you have around your planned migration.

What you will learn

• Why migration to XenApp 6.5?
  • Benefits of migrating
• What features/settings can be migrated?
  • Source system versions supported for migration
  • Objects and settings that can/cannot be migrated/transferred
• How to migrate to XenApp 6.5?
  • Migration options: direct vs indirect
• Pre and post migration steps
  • Typical migration challenges and solutions
• Live Demo

This session will provide an insight into the top 10 troubleshooting tools used by our Customers, Partners and Support engineers.

These tools are crucial in helping you troubleshoot the root cause of issues in your Citrix environment.

What you will learn

• Why troubleshooting tools are crucial in a Citrix environment
• Overview of each troubleshooting tool
• When should I use a tool?
• Issues and their resolutions

This session will provide a short overview of the EdgeSight 5.4 features, followed by an in-depth look at the system architecture and SQL Server database structure. Finally covering in-depth troubleshooting, discussing reasons why your EdgeSight server might perform poorly. We will also talk about custom reporting.

What you will learn

• The agent-side architecture
• SQL objects and where to find data
• Troubleshooting and resolving EdgeSight performance issues
• Custom reporting

This session will provide a short overview of a XenApp Migration Center and a live demo of a XenApp 5 to 6.5 migration in operation. Also we will discuss, migration best practices, what can be migrated, supported Operating Systems and supported XenApp versions.

XenApp 5.x and XenApp 6.x servers are not supported in the same farm – we will discuss the reasons for this and migration options available should you not choose to use Migration Center.

What you will learn

• Windows 2008 and 2008R2 architecture changes
  
• Database support
  
• Settings that will not migrate
  
• Zones
  
• Post-migration steps
  
• Application paths
  
• Worker groups
  
• How much time will a migration take

This session will begin with a brief discussion about planning a Citrix provisioning services install and the installation requirements, followed by in-depth troubleshooting information including log analysis, network trace analysis and the tools used by Citrix Technical Support to address common issues.

What you will learn

• Resources available to help you plan and install provisioning services
• How to troubleshoot streaming issues
• How to troubleshoot issues with Inter Process Communication and the console
• Citrix troubleshooting tools

CloudGateway is an enterprise mobility management solution that securely delivers mobile, web and Windows apps and data. This webinar will cover an overview of the features in CloudGateway 2.5, different options for deploying CloudGateway and troubleshooting. Join this webinar to learn about CloudGateway.

What you will learn

• What is CloudGateway
• What’s new on CloudGateway 2.5
• Deployment scenarios
• Troubleshooting

Citrix Auto Support is a simple, online troubleshooting platform and health-checker for your Citrix environment. It’s exactly the same tool that our own tech support experts use every day to diagnose and fix hundreds of known issues. Join this webinar to learn about this exciting new tool.

What you will learn

• What Citrix products are supported and how to generate log files
• How to navigate the console (demo)
• Types of issues Citrix Auto Support can resolve
• How to sign up and starting using it (its free!)

This troubleshooting tools webinar will cover how to quickly define and troubleshoot problems in your Citrix XenApp and Citrix XenDesktop environment. We will look at various tools offered by Citrix to help identify, analyze and resolve the most common problems observed by Citrix Technical Support engineers.

What you will learn

• How to troubleshoot and isolate connectivity/policies/session sharing issues
• How to use Citrix XDPing tool to troubleshoot
• How to use Citrix Quick Launch tool to troubleshoot
• How to use Scout for Citrix XenApp and Citrix XenDesktop